Frequently Asked Questions

We may not have all the answers but below are our most frequently asked questions. If you can not find your answers simply Emai or phone customer support on. 01744  416420

How secure is shopping on website ?

Shopping on our site is extremely safe and secure, t’s vitally important to Cosy Casa that you can shop on our website in complete confidence we hold and SSL Certificates that protect your sensitive information such as credit card information, usernames, passwords etc for your complete peace of mind.

Is it possible make changes to my online order?

We all change our mind now and then, but please note that changes to your order can only be made prior to delivery. contact us  on  0208 432 9544  or email us further assistance

What are your online paying options?

We accept all major credit and debit cards including MasterCard, Visa, American Express and PayPal. Its is down to the customer to be responsible to ensure that the is plenty of access to your property and hallway and doorways, etc, and be able to fit comfortably. Please check our website for dimensions etc for peace of mind.

Do you give an approximate time for delivery ?

The delivery company personnel will ring you to say that they are on there way but this could change from time to time if they encounter any problems on the roads. If this does happen then the delivery company will ring and advise you of a revised time.The couriers are extremely careful and very experienced but if you notice at first glance that there has been an accident and the product is damaged please inform the delivery team and ask them to take note of any faults on the delivery paperwork. If you the customer could also phone with your order reference and possible photographs it will then be reported and the situation to be rectified as quickly as possible.

My order has arrived and I wish to cancel, and return it?

Please contact us as soon as possible and we can discuss the options with you.

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